Privacy Policy

Our Commitment to Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

Personal Information We Collect

“Personal Information” is information that identifies you as an individual, such as:

Name
Postal address
Telephone number
Call recording
Email address

We collect Personal Information when you interact with us on the Site. We may associate Personal Information you provide through the Site with Personal Information collected from other sources. We will use the combined information in accordance with this Privacy Policy as long as it is combined.

How We Use Personal Information

We may use Personal Information:

When you request, to connect you with vendors who will provide you with information about products and services.

When you’ve submitted your Personal Information to us, which submission you understand and agree to constitute making an “inquiry” to us and our affiliated entities, to contact you or allow our vendors to contact you via telephone for a limited period even if the telephone number you submitted appears on any state and/or federal Do Not Call list, because your inquiry serves as an exception to state and/or federal Do Not Call laws.

to respond to your inquiries and fulfill your requests, such as to send you newsletters.
to send you important information regarding the Site, changes to our terms, conditions, and policies and/or other administrative information.
to send you surveys and marketing communications that we believe may be of interest to you.
to personalize your experience on the Site and our other websites by presenting advertising, products and offers tailored to you.
to present you with advertisements tailored to you on certain third party websites, including on Facebook.
to allow you to participate in sweepstakes, contests and similar promotions and to administer these activities. Some of these activities have additional rules, which could contain additional information about how we use and disclose your Personal Information, so we suggest that you read these rules carefully.
to allow you to send messages to a friend through the Site. By using this functionality, you are telling us that you are entitled to use and provide us with your friend’s name and email address.
for our business purposes, such as data analysis, audits, developing new products, enhancing our website, improving our services, identifying usage trends and determining the effectiveness of our promotional campaigns.
if you purchase a product or service from us, to complete and fulfill your purchase, for example, to have your payments processed, communicate with you regarding your purchase and provide you with related customer service.

How Personal Information is Disclosed

Your Personal Information may be disclosed:

to our affiliates for the purposes described in this Privacy Policy. 411 Restoration is responsible for the management of the jointly-used Information.
to our techs who provide services such as contact information verification, payment processing, order fulfillment, customer service, email delivery services, auditing services and other similar services to enable them to provide services.

if you request information from vendors so that they (or so that third parties who provide similar services) can provide you with information about their products and services. We are not responsible or liable for vendors’ use of your Personal Information.
if you choose to download a white paper, eBook, or other resource, to our clients, partners and current and future sponsors of that resource. If you do not want to be contacted by these third parties, please do not download, view or otherwise access the white papers, eBooks and other resources.
if you post your resume on the Site and elect to permit it to be searched by potential employers and staffing agencies, to these potential employers and staffing agencies. We do not control the use and disclosure of Personal Information by these potential employers and staffing agencies. While it is our goal that only employers or staffing agencies will gain access to Personal Information in resumes, we cannot guarantee that no other persons or entities will gain such access. WE ARE NOT RESPONSIBLE FOR THE USE OR DISCLOSURE BY OTHERS OF ANY PERSONAL INFORMATION YOU DISCLOSE IN YOUR RESUME.
to third party sponsors of sweepstakes, contests and similar promotions.
if you choose to send messages through the Site, to identify you as the sender to the recipient indicated by you. We will ask you for such recipient’s name and email address and we store both email addresses for the purpose of sending such message.
by you, on message boards, chat, profile pages and blogs and other services to which you are able to post information and materials. Please note that any information you post or disclose through these services will become public information, and may be available to visitors to the Site and to the general public.
by you, if you have provided a testimonial about a site and given us permission to post that testimonial on our site.
to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings).
as we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
NON-personal Information

Non-Personal Information We Collect

“Non-Personal Information” is any information that does not reveal your specific identity, such as:

Browser information
Information collected through cookies, pixel tags and other technologies
Demographic information and other information provided by you
Aggregated information

How We Collect Non-Personal Information

We and our third party service providers may collect Non-Personal Information from you, including your MAC address, your computer type, screen resolution, OS version, Internet browser, as well as demographic data, for example, your location, educational degree, balance on mortgage, value of real estate, income, age, weight, type of insurance, diabetic or smoking-related statistics. We also aggregate Personal Information in a manner such that the end-product does not personally identify you or any other user of the Site, for example, by using Personal Information to calculate the percentage of our users who have a particular telephone area code. We also collect Non-Personal Information through the use of cookies, pixel tags, web beacons, or other similar technologies for example to help identify you and maintain your signed-in status or to measure the effectiveness of e-mail communications. We may link the information we store in cookies to any personally identifiable information you submit while on our site.

If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to decline the use of cookies. To learn more about cookies, please visit http://www.allaboutcookies.org/.

How We Use and Disclose Non-Personal Information

Because Non-Personal Information does not personally identify you, we may use and disclose Non-Personal Information for any purpose. In some instances, we may combine Non-Personal Information with Personal Information (such as combining your name with your geographical location). If we combine any Non-Personal Information with Personal Information, the combined information will be treated by us as Personal Information as long as it is combined.

IP Addresses

Your “IP Address” is a number that is automatically assigned to the computer that you are using by your Internet Service Provider (ISP).

How We Log IP Addresses

An IP Address is identified and logged automatically in our server log files whenever a user visits the Site, along with the time of the visit and the page(s) that were visited. Collecting IP Addresses is standard practice on the Internet and is done automatically by many web sites.

How We Use and Disclose IP Addresses?

We use IP Addresses for purposes such as calculating Site usage levels, helping diagnose server problems, geographic mapping and administering the Site. We may also use and disclose IP Addresses for all the purposes for which we use and disclose Personal Information. Please note that we treat IP Addresses, server log files and related information as Non-Personal Information, except where we are required to do otherwise under applicable law.

Our Commitment to Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How You Can Access or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by contacting us via email. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

Phone Calls, Caller ID and Electronic Messages

When making a phone call to 411 Restoration or one of it’s referral partners, the caller ID may be passed to partners in our network. All calls are recorded. By using our netwowrk, you agree to receive, or opt-in, to various forms of electronic communications, including but not limited to e-mails and text messages. You can opt out at any time by emailing [email protected]

411 Restoration Advantage

Claims under “411 Restoration Advantage” pertain to one or more of our partners in our network. Each partner has different qualifications. When contacting one of our partners, be sure to inquire about their individual qualifications.

How to Contact Us

Should you have other questions or concerns about these privacy policies, please email us at [email protected]